At CLACO, we strive to ensure your complete satisfaction with every purchase. However, we understand that sometimes a product may not meet your expectations. That's why we've crafted a comprehensive Return Policy to make your shopping experience worry-free.
Clearly define the eligibility criteria for returns. Specify the timeframe within which returns are accepted, such as 7 days from the date of delivery. State whether the product must be unused, in its original packaging, and if any tags or labels must be intact.
Returning an item at CLACO is hassle-free. Simply reach out to our Customer Support team within 7 days of receiving your order to initiate the return process. Our dedicated team members will guide you through the necessary steps and provide you with a return authorization number.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed to the original method of payment within 3-5 business days. Exchanges will be processed promptly, and replacement items will be shipped out to you as soon as possible.
To qualify for a return within the 7-day window, please ensure that the item meets the following criteria: 1. The item must be unused and in its original condition. 2. It should be returned in its original packaging. 3. All accessories, tags, and labels must be intact and attached. 4. The return should be initiated within 7 days of receiving the item.
At CLACO, we aim to provide a straightforward and fair return process. Restocking fees may apply in certain situations, such as change of mind returns or non-defective item returns. These fees help cover the costs associated with processing and restocking returned items. However, restocking fees do not apply to defective or damaged items or errors made by CLACO. We are committed to transparent communication, ensuring that customers are aware of any applicable restocking fees before processing their returns. If you have any questions or concerns about restocking fees or our return policy, please don't hesitate to contact our Customer Support team for assistance.
While we strive to accommodate all returns, certain exceptions apply: 1. Items marked as final sale or clearance are not eligible for return. 2. Personalized or customized items cannot be returned unless they are defective or damaged upon arrival. 3. Any item not meeting the above conditions may not qualify for a refund or exchange.
If you receive a damaged or defective item, please contact us immediately. We will work swiftly to resolve the issue by offering a replacement, exchange, or full refund, including any applicable shipping charges.
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.